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| Technical
Questions |
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Sales and Ordering
Questions
Page Last Updated: 8/23/07
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| Question:
I am having problems with the radio starting. It immediately gives
me an error message and closes.
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Answer:
One thing to check is if you happen to have "large fonts"
selected with your video adapter. Currently our software does
not work with this configuration, so you will need to run normal
fonts (96 dpi). We are currently working
on a solution to better integrate Large Fonts(126dpi).
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| Question:
I can not get my HamCall CD to integrate with your program. It does
not seem to work. |
| Answer:
You can either install the database to your harddrive or run it from
the CD. The correct patch is drive:\ham0\. So if you have it saved
on your c-drive, the correct path is c:\ham0\. The easist way to find
it is to click the browse button "..." and locate the ham0
directory. Make sure the box is checked that says enable HamCall Database
lookups. |
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| Question:
What kind of memory database structure do you use? |
| Answer: Our
program will read the standard Ten-Tec memory files directory but
because we use an optimized database, you can import ILG files and
others as well. You can read more about our database structure on
our database page. |
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| Question:
I am having problems with the radio's PC interface. I am using a Belkin
USB to com port adapter. Is there any special settings that I should
use to make it work correctly? |
Answer: Unfortunately,
USB adapters are hit and miss when it comes to functionality. We have
found that not all USB adapters will support communications at its
full potential and some not at all. The USB adapter must be able to
support 100% duty cycle rates or at least be rated as a NULL modem
adapter. If the USB adapter cannot support these rates you will
experience serial line disconnects in the radio panel and USB
driver lockup in you PC as the adapter cannot keep up with the
windows USB driver.
However we have successfully used a USB to serial adapter sold by JDR Microdevices
out of California, www.jdr.com, who sell a USB adapter called a USB to SER
and it is rated as a NULL modem serial to USB adapter. We use the JDR
device and it has performed well. It is made by USB LTD, a trademark of
FTDI LTD. It seems to be able to handle the continuous duty cycle
that is required by the radio's serial interface.
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| Question:
I am experiencing serial interface disconnects occasionally, what can
I do to remedy this? |
| Answer: The
software features a number of settings that can be changed based upon your PC's
configuration and other applications that you are running. A disconnect can be
caused by another application monopolizing CPU time such that other applications
as the radio panel get little or no time. We maintain a watchdog
that keeps a close eye on the serial port. If we do not get a status report from
the radio within the serial port receive timeout period we declare a disconnect
has happened. To remedy the disconnect issue you can increase the receive
timeout time on the serial interface COMFIG settings. A second option is to
increase the Radio Display Priority Settings for the Main Panel. It is
usually set to normal. Setting it to High will insure that the radio
software will get some time. Unfortunately if you run an application
that takes over the PC and blocks the running of all applications then
you will experience the serial interface disconnect if the application
hogs the CPU for more than the maximum timeout time
of about 120 seconds. This is poor application design and unfortunately
we cannot provide a fix for that. |
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| Question:
My wattmeter is off on some bands and OK on others. Can I calibrate this? |
| Answer:
The Pegasus/Jupiter wattmeter is generally off depending what band you are on and
the SWR. My wattmeter is also off by a good 20 watts on 40. The software provides
the three(3)calibration points for the output meter settings. I have checked the
power against a Bird Wattmeter and it puts out the power, but the data from
the wattmeter A/D interface is frequency sensitive. An additional error is
introduced by an error in the SWR bridge. So I suggest you calibrate the meter on
20 meters and expect an error at the edges of the spectrum (1.8 and 29.6).
As you may notice some bands are dead on and some are way off.
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| Question:
What kind of system will your programs run on ? |
Answer:
The program has been designed to run on a wide range of
PC's. The minimum system requirements are a PIV-1000 with 1GB of
RAM running Microsoft Windows 2000, XP, or VistaSE/98ME
NT/2000/XP. We are only compatible on Windows 2003 server in Win2000 compatibility mode.
If you plan to load large databases such as the
ILG database and run other applications then you will need
more memory.
The program requires about 40 megabytes of hard disk space including the program, docs, and
downloadable support data. The program
makes no modifications to your system files or registry. |
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| Question:
It appears my radio is starting but there is no S-Meter and I do
not get any receive audio.
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Answer:
This indicates there are no serial communications. Problems
with your serial communications will show up in your error log
which is located in your software folder. The file name will end
in "log.ini" (example pegasusplusLog.ini). Make sure
you have the error log checked in your serial settings.
Verify that you have a working COM port and try selecting it manually
in the settings panel. If that does not work, close the program
and power the Pegasus off for 5 seconds and on again. Restart
your program.
Some older hardware does not support CTS "clear to send".
To correct this, open your Software settings panel and under Serial
Operating Preferences click the check box that says "Disable
CTS check" If you are using a USB adapter, see the #1 FAQ
above.
NOTE: Our software
requires TenTec firmware version 1.114 or newer. We highly recommend
you update to the latest version available which is free at TenTec's
website.
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| Question:
My remote knob is jerky or skips when
I try to tune. |
| Answer: The
remote knob requires tuning and is sensitive to the hardware you are
running. Start by running the "Remote POD Tuning Wizard"
by opening the Tuning Knob operating preferences in the settings panel.
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| If the answer to your problem can not be found above, please contact
our support department. |
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Sales
and Ordering Questions |
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| Question: What
Payment terms do you accept? |
| Answer: You can order
online using your credit card or send your payment using the U.S.
postal service. |
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| Question: Do I have to pay
annual subscription fee's like some of the other companies? |
| Answer: No, there
are no additional fee's beyond your initial purchase. Minor Updates
and bug fixes are free for life. New versions will be offered to registered
users at reduced rates as they become available. |
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